Refund policy

If you wish to return or exchange a standard item, you may do so by contacting us within 14 calendar days of receiving your order. Please note that any refund will exclude the original delivery cost.

For your return to be accepted, the item must be in new, non-constructed condition, with all original, unmarked packaging and product tags intact. “New and unused” means the item should show no marks or signs of wear. If the returned item does not meet these conditions, it will be sent back to you. It is essential for you to verify that the item can be accommodated in your property before purchase. By purchasing, you confirm that you have checked the product dimensions and that it will fit through all doorways and stairwells and into the intended space.

We can organize the collection of any unwanted items. However, you will be responsible for the transportation charges. If you agree to a collection date and fail to meet it, you will incur additional charges for each missed collection.

Once the items are successfully returned, a refund will be processed using the original payment method, minus any applicable collection charges. The same procedures and guidelines apply if you wish to exchange your order. Collection and re-delivery charges will be incurred as needed, and any adjustments to your payment will be made accordingly. 

To start a return, you can contact us at info@andrewpiggott.co.uk

RETURNING OUTSIDE THE RETURNS PERIOD

Should you return items outside of the specified returns period (except in the case of faulty or damaged goods) we reserve the right to refuse a refund. If we need to send the items back to you, a delivery fee will apply, based on the nature of the products and your location. 

CAN I CANCEL MY ORDER ONCE IT IS PLACED?

You may cancel your order, but certain conditions apply. If you wish to cancel, contact us via phone or email at info@sidneyfenoyfurniture.co.uk as soon as possible.

For standard items, you may cancel without issue. 

HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?

Once we receive your returned item, your refund will be processed within 14 business days. We will confirm this via email. Depending on your bank’s policies, the refunded amount should appear in your account within 7 to 10 working days thereafter.

WHAT HAPPENS IF I RECEIVE A FAULTY OR DAMAGED ITEM?

In the rare event that you receive a faulty or damaged item, please contact us within 48 hours via email at info@andrewpiggott.co.uk or by phone. We will request photographic evidence of the issue, including images of the original packaging, if possible. After assessing the situation, we will take prompt action to resolve the matter.